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Administrator/Customer Care

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Administrator/Customer Care
AlertSystems is a leading provider of business security systems. We are fully committed to providing customers with effective and reliable solutions to security problems, with a quality of installation and after-sales care that sets us apart from our competitors. Our comprehensive product range includes our unique External Deterrent System, High Definition CCTV Surveillance Systems, Access Control Systems, Remote Monitoring, Intruder and Fire Alarm Systems.
Administrator/Customer Care
(SERVICE DEPARTMENT)
The Administrator/Customer Care role includes –
* Providing quality customer care.
* Effectively logging service calls, requests and queries from our nationwide customers over the phone and by email.
* Liaising with area service engineers and managers.
* Accurately completing/updating customer records (CRM).
* Invoicing chargeable calls.
* Working as part of a team.
Administrator/Customer Care Skills required –
* Friendly, professional and helpful call handling techniques.
* The ability to effectively learn and follow specific departmental instructions and procedures.
* Being well organised.
* Accurate keyboard skills and a working knowledge of MS Outlook, Word and Excel.
* Ambition to learn new skills in order to develop within the department once established in the role.
* · Good GCSE grades ideally A* to C (or equivalent gradings).
AlertSystems offers –
* £18,000 per annum
* 37.5 hours per week, Monday-Friday, 08:30 -17:00 (one hour lunch break).
* 20 days holiday per annum + Bank Holidays + an extra day off for your birthday.
* Group pension scheme contributions.
* Perkbox incentives.
* Free on-site parking.
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