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Advice and Information Officer


Advice and Information Officer
£10 per hour
Full Time Contract

Novax recruitment is actively seeking an Advice and Information Officer based in Swindon. This is a temporary position, contracted for 37 hours per week.

We are looking for an Advice and Information Officer to join our Multi Agency Safeguarding Hub (MASH) and Assessment and Child Protection Team (ACP).

You will be co- located with colleagues from Police, Social Care, Health, Early Help and with the ACP Team. Multi Agency Safeguarding Hub (MASH) and Assessment and Child Protection Team (ACP) provides a rapid and effective service in response to all new safeguarding concerns, where someone is concerned about the safety or well-being of a child or young person, or thinks they might be at risk of harm.

As one of our Advice and Information Officer you will be the first point of contact for all callers. You will be expected to gather information both directly on the phone and via information systems to enable the right decision to be made by Decision Makers. Offering advice, support and assistance to children, families and professionals will require the post holder to hold and maintain a wide range of knowledge and information of services and other agencies.

The successful candidate should also have experience in Minute/Note Taking.

You will have experience of working in a customer focused environment, working to timescales, gathering information, maintaining accurate records and working closely with others. You will need experience of giving advice and be able to demonstrate understanding of and experience of safeguarding children.

You must have an enhanced DBS & barred list check (Child) to apply

Company Description

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