Home News Aldi boss writes to customers ahead of Christmas with vital reminder

Aldi boss writes to customers ahead of Christmas with vital reminder


A supermarket boss has written to customers ahead of Christmas.

Aldi’s chief executive officer Giles Hurley wrote to shoppers to reassure them the chain is following the latest government guidance and masks are again compulsory in all of its stores across the UK.

Mr Hurley also said the supermarket giant has comprehensive safety measures in place including protective screens at check outs, sanitisation stations and separate entrances and exits.

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Here is his full letter: “Dear Customer,

“I hope this letter finds you and your family safe and well.

“As we head into the festive season, I want to personally thank you for your ongoing support. Working together, we have continued to make changes to protect you and our colleagues, who have worked tirelessly to ensure all of our customers can get everything they need from Aldi.

“New face mask guidance

“I am writing to you today to reassure you that following the latest Government guidance, masks are again compulsory in all of our stores across the UK, unless you have a medical exemption.

“We are asking all customers to be responsible and follow this guidance when shopping with us. Our Aldi colleagues will also be doing their bit by wearing masks too, as they have throughout this year.

“Current safety measures

“In addition, all of the comprehensive safety measures you will be used to seeing in store will continue to be in place:

  • We have protective screens at all 7,000 of our checkouts
  • All stores have sanitisation stations for customer use
  • There are clear signs reminding customers to wear a face covering and shop responsibly
  • We have separate entrances and exits in place
  • We are encouraging payment by card or contactless when possible, with an increased contactless limit of £100

“You can shop as normal

“The majority of our stores are open from 8am – 10pm every day (Sundays 10am – 4pm) and our amazing colleagues are on hand to help you shop safely and find everything you need.

“Our Click and Collect service is also available at over 200 stores across the UK, allowing you to get all of your Aldi groceries, without even having to leave your car. You can visit https://groceries.aldi.co.uk to see if this service is available in your area.

“So as we prepare for Christmas, I hope that you, your friends and family are well, and we look forward to seeing you at Aldi over the coming weeks.

“Best wishes”

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