A mum of three has been left ‘traumatised’ after an Aldi cashier wouldn’t slow down the speed of the supermarket’s conveyor belt.
She claims the speed left her unable to cope with packing away her weekly shop, with items appearing so fast in the bagging area, they were falling onto the floor “like a slot machine”.
She reported to Teesside Live that the staff member was “disgracefully rude” and other customers were left “gauping” at the situation.
The worker was scanning the food so fast, items were piling up so high and “huge towers” of groceries left the mum struggling to pack the bags.
The 35-year-old mum said: “He could see my struggle and when a tin finally fell, I began crying and shaking.”
“I knelt to the floor to pick up the food while simultaneously trying to watch my children”, who are aged 2, 3 and 7.
“I asked the cashier to please stop scanning through more food and that it felt like he was throwing the items at me.”
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The Aldi worker replied, the mum “obviously wasn’t packing quickly enough”, and another worker had to step in to diffuse the situation.
The mum continued: “The other worker was very lovely and understanding, but the incident has personally knocked my confidence.
“Shopping with three children can be challenging enough without suffering panic and anxiety at the checkout and leaving the store in tears.
“I was shocked how someone in customer care could disregard my struggle with no empathy or care whatsoever. It’s totally unacceptable.”
The incident has been passed onto the area manager, but the mum is now worried about entering her local store.
She said: “Normally I pop into Aldi a couple of times a week, but I’ve been putting it off.
“I’ll have to face it at some stage, but the experience has really unnerved me and I’ll be steering well clear of that particular employee.”
“I’ve never liked the checkouts. It’s always a rush, and the area is so small. I’ve never had an experience as horrid as this one though.”
Since then, Aldi has issued a statement about the incident in store.
A spokesperson said: “Our colleagues are trained to work at a pace suitable for each individual customer.
“We have spoken to (the mum) to apologise for her experience at the Guisborough store and hope to see her again in the future.”