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Bike Workshop Manager – Bristol

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Principle Areas of Accountability: 

Managing the bike workshop to achieve maximum sales and turnover growth through a range of sales and marketing activities including social media, special offers, etc 

Managing and motivating the team to provide excellent customer service, increased sales and ensure maximum efficiency 

Ensuring all areas of the shop are maintained to a high standard including consistently organising the shop floor to look attractive with the maximum number of products and a varied range offered 

Ensuring delivery of weekly Meaningful Occupation courses for clients (Build a Bike) 

Liaising with the Employment Support Worker to facilitate individual needs while clients are using the Bike Workshop and ensure the workspace is fit for purpose 

Providing the ES Worker with weekly updates on client’s progress and report concerns in a timely manner 

Undertaking DR. Bike sessions 

Dealing with staffing issues such as rota organisation, and contributing to the interviewing and inducting of potential staff including volunteers and clients, 

Conducting staff performance reviews and identifying any training and development needs 

Ensuring health and safety standards are met, and that legal and security issues are adhered to 

Managing the day to day running of the EPOS till system, reporting any issues identified 

Carrying out stock takes, managing and securing stock levels, ensure ordering for the workshop is effective and responsive to faulty / damaged / incorrect deliveries 

Contributing to the analysis of sales figures and forecasting future sales

Contributing to the interpretation of trends to facilitate planning 

Responding to customer complaints, suggestions and comments 

Attending and chairing staff team, organisational and external meetings 

Updating colleagues on business performance, new initiatives and other pertinent issues 

Talking to colleagues and customers, and identifying or resolving issues effectively 

Initiating changes to improve the business, e.g. revising opening hours to ensure the businesses can compete effectively in the local market / trialling new products

Manage policies and procedures, ensuring all staff adhere to them 

Respond to all problems promptly and professionally

General

Positively represent Julian House at all times by engaging positively and politely with colleagues, volunteers, customers and the general public 

Carry out, within reason, any other duties necessary to achieve the smooth running of the organisation and undertake other organisational duties, which are broadly in line with the above key responsibilities, in particular the support of other social enterprises 

Be familiar and work within Julian House Policy, including Health & Safety Policy and Equal Opportunities 

Work alongside the ES team to develop and promote the Build a Bike project to clients, customers, the general public and stakeholders. 

Company Description

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