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Branch Assistant


The Role

We have an exciting full time opportunity for a highly motivated Branch Assistant to join our CTD Tiles brand, based in Gloucester. You will help develop sales and maximise branch profitability through selling at our counters and in our showrooms, trade counters and over the phone and by providing exceptional customer service. If you have experience in customer service, we would love to hear from you!

This position is working for CTD Group part of the Saint-Gobain group who are the Global winners of TOP EMPLOYER (Apply online only)!

Key Responsibilities

Deal with customers face to face
Have a welcoming and confident approach when dealing with the public
Offer exceptional customer service even when under pressure
Ensure showroom displays are accurate, current, clean & tidy
Ensure POS up to date
Take and make customer orders over the phone
Offer specific advice to customers on products and their use
Carry out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
Pick items to fulfil customer orders
Inform customers in advance of delivery to highlight problems and indicate approximate delivery time
When required check any incoming products against the Proof of Delivery, complete documentation as required and report damaged or missing products to Branch Manager
Ensure that returns are dealt with in a prompt and efficient manner
Participate in stock management process and PPI
Maintain a clean, tidy and safe working environment in branch specifically the Sales Counter
Continuously improve customer service
Complete training activity for core skills, own role and multi-skilling
Comply with relevant legislation and company policy and procedures
Keep up to date with changes in relevant regulations, legislation, market developments, products, company news
Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business
Ad hoc duties as and when required to meet business needsWhat we are looking for in a Branch Assistant

Customer Service-Desire to please the customer both face to face and over the phone
Sales drive-Using customer relationships to increase sales through added value and link selling
Communications skills-Greeting and building rapport with customers. Ability to use questions to help find solutions to customer’s problems
Confident & friendly telephone manner
Trade Counter Sales experience (desirable not essential)
Knowledge of general warehouse duties (desirable not essential)
Showroom sales experience (desirable not essential)
Product Knowledge-Is interested in learning about products and knows where to find the relevant information
Teamwork-Actively contributing to the success of CTD through positive teamwork with peers, colleagues, suppliers and the local community
Computer Systems Literate-Able to use Microsoft outlook, Microsoft office and Kerridge systems in order to complete the job requirements
Knowledge of the business processes inc. Health & Safety and business controls
Clean driving license (desirable)

In return you’ll get some great benefits:

A defined contribution pension scheme
Competitive salary
Access to 100’s of high street and leisure discounts, as well as a state of the art rewards system
As part of CTD Group, you’re automatically covered by the Saint-Gobain Life Assurance scheme.
Plus, plenty more!Working for Saint-Gobain Brands

We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.

So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can’t guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen

Company Description

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