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Call Handler – Out of Hours

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Call Handler (Evenings/ Weekends)

Location: Bristol

Start date – ASAP

Permanent

Pro rata Salary £19,500 per annum

Monday to Sunday

Hours of work may Vary (evenings between (Apply online only)) + (Weekends Days/ Evenings)

Working for a leading facilities maintenance company, we are currently looking for a Call Handler.

The duties for the Call Handler

To resolve queries and complaints, by applying a first call resolution plan to each call/ email
Maintain Helpdesk database, paying particular attention to the closure of work requests.
Receive and process contract specific requirement by telephone and email
To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required.
Log requests and escalate to relevant departments
To achieve call handling targets and standards at all times, providing a professional and knowledgeable approach on all calls
Keep customers informed of status and progress of resolution.
To handle and actively resolve any customer issues according to the Customer Complaint process.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we welcome applications from all sections of the community

Company Description

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