Salary: £18.000 per annum
Location: Cheltenham Working from Home during Covid19 restictions
Working hours: 8.30am – 5.00pm, Monday to Friday
Our client is a global educational specialist; they are currently undergoing a phase of expansion and are looking to add a Inbound Customer Service Advisor to their team on a 1 year fixed term contract with the possibility to become permanent after that.
This is suited to someone with at least 1 year previous Call Centre experience having worked on the telephones, someone who is not scared of spending 99% of their day on the phone speaking to international callers.
Duties and Responsibilities:
Handle a large volume of inbound calls for international callers and within the UK (50+ calls per day)
Provide information and advice to callers about academic, vocational and professional qualifications.
Deal with incoming email enquiries
General admin dutiesRequired skills and personal attributes
Previous Call Centre experience
A real passion for telephone work
‘Level 3’ qualification e.g. A-level, level 3 NVQ, level 3 national diploma and GCSE English and Maths.
Previous experience handling a high volume of calls
Good attention to detail
A great telephone manner
Must be able to remain calm and patient under pressure
Excellent communication skills with written and oralInterested?
To apply, please contactOrigin Multilingual UK on (phone number removed) email or click apply below