Job Role: Customer Service Consultant
Function: FSS (Financial Support Services)
Location: Barnwood, Gloucester
At TSB we’re clear about what matters. Delivering for our customers, keeping things simple and building operational excellence. Bringing our exciting new technology to life in 2021 will help us do all this and more, so we can provide the type of products and services we know our customers need and want.
We’re always looking for better. And there’s never been a more exciting time to join our team.
Making things happen. That’s what this role is all about. Join our operations team and you’ll answer calls from customers, colleagues and other relevant people, delivering great service every time. Wherever you can, you’ll solve problems on your own initiative and identify the best way to support our customers when they need it.
Financial services experience isn’t essential, but thanks to your excellent communication skills, and a proven talent for customer service, you’ll have no problem learning quickly and meeting our customer’s needs.
Shifts are on a rotational basis between the hours of 8am – 9pm Monday to Friday and 9am – 5pm on a Saturday. Full time working hours are 35 hour per week, part time working hours are available and we’re really happy to talk about the hours that would suit you.
We’ll make sure you have all the support and training you need to deliver a great customer experience and over time you’ll improve your skills to become an expert in a specific area.
It’s not just customers who get looked after at TSB. In return for your hard work, you’ll also enjoy a range of benefits that include a pension and 22 days leave plus bank holidays. To top it all off, our flexible benefits allow you to opt for a monthly cash payment (equivalent to 4% of salary) or pick from a range of options that include Holiday Trading, Flex Card for discounted shopping, Dental and Private Medical Cover and many more..
If you’d like to get stuck in and be part of the TSB team, hit Apply.
We’d love to hear from you