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Facilities Operations Manager (Hard Services)


At Lloyds Banking Group, we’re motivated by a clear purpose – to Help Britain Prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We’re seeing the unprecedented changes in the banking sector brought about by shifts in technology, our customers’ changing preferences and the evolving competitive and regulatory environment. So we’re adapting, innovating and responding at pace to ensure we can continue become the best bank for customers.

Want to know more?

Group Property is responsible for creating and maintaining safe, compliant and sustainable environments that safeguard and ensure the continuity of our properties and critical facilities. The strategic approach for the Facilities Management (FM) function involves outsourcing delivery of service activities whilst retaining overall management and independent assurance of suppliers in-house. The majority of services for Facilities Management are undertaken by Mitie.

The team helps to ensure that we maintain, develop and improve the look and feel of our buildings, investing in proactive and reactive maintenance to create safe and effective working environments. This involves managing relationships with Business Divisions, Suppliers and colleagues, delivering maximum value for money and contractual compliance.

You’ll work collaboratively with The Business and with Group Property Facility Management (FM) Partners in the delivery, oversight and control of repair and maintenance services to property in their scope.

The role will be responsible for the delivery of repair and maintenance services to these properties and will also seek to drive continuous improvement and efficiency so that customers and colleagues are safe and comfortable.

What will you be doing?

Be responsible for the oversight and control of repair and maintenance services across circa 1800 branch and office locations, through our delivery partner, Mitie.

Work within assigned budget to effectively and economically address repair and maintenance services.

Ensure property compliance with policy and regulatory requirements, through a combination of site visits and desktop assessments.

Plan and coordinate remedial activity, liaising with The Business, Group Property colleagues and suppliers to minimise disruption

Build and maintain strong relationships with internal business unit reps to understand their needs.

Proactively identify opportunities for continuous improvement in relation to service delivery, customer experience and value for money.

Work with the FM Team and FM Partners to ensure policies and processes are effective and embedded in day to day activity

Review policies and processes from Continuous Improvement perspective, to improve effectiveness and reduce waste.

To deliver this role effectively, you’ll need:

A strong background in Facilities Management in a large multi-location organisation.

Experience in oversight and control of mechanical/electrical engineering services.

Strong experience of supplier cost management and service delivery.

Excellent planning and project management skills and experience.

Experience in data insight and analytics to drive compliance and continuous improvement

Excellent presentation (MS Powerpoint) and communication skills.

Excellent knowledge of health and safety regulations / statutory requirements.

This role provides the scope to work flexibly, develop personally and professionally and work collaboratively with an ambitious team to transform our colleague experience and bring to life the Group’s vision of being the Best Bank for Customers & colleagues.

We’re an equal opportunity employer and deeply value diversity within our organisation.

So, if you have a passion for delivering “right first time” along the ability to lead and motivate a team to be their best and enjoy the challenge and unpredictability of Facilities Management then we’d like to hear from you.

Together, we make it possible.

***This role can be based in Edinburgh, Birmingham, Bristol, Leeds or Manchester – predominately we’re looking for people with the skillsets above.***

Company Description

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