Head of Service Management
Bristol office with remote working
Up to £72k + bonus and excellent benefits
We have an exciting new opportunity for Head of Service Management to join a leading Financial Services company, in central Bristol
The Head of Service Management is an exciting new role that will lead the Service Integration and Management capability.
Working alongside the wider IT management team, this role will transform the way they deliver and manage technology services throughout their lifecycle and drive continuous service and process improvement.
Your experience will include:
*Extensive experience in a service management leadership role where you’ve led and driven a service culture.
*Track record of creating and implementing service management processes and driving continuous service improvements.
*Experience of identifying automation opportunities and deploying technology to drive service improvement whilst optimising cost.
*Experiencing of engage with stakeholders at all levels of an organisation.
*Excellent communicator, influencer, and collaborator.
*Service management frameworks such as ITIL or ISO20000
*IT control frameworks such as COBIT.
*Common service management platforms such as TopDesk, Clearwell and ServiceNow.
As well as excellent career progression the also offer an extensive benefits package which includes:
*Annual Bonus up to 70%
*Pension Scheme up to 19%
*Life cover: 4X salary
*25 days holiday, extra day off at Christmas, bank holidays plus option to purchase an additional 5 days a year
*Group Income Protection
*Study support (training and certifications)
The role will initially be based remote, with the option for a mix of remote and office working moving forward. Their office is based in the city centre with excellent transport links and close to Temple Meads station.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas