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Home Based Customer Service Agent

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We are looking for a Part Time Home Based Customer Support Agent who will join our Support team and help manage customer queries. Shifts will be Weekends only, either Saturday or Sunday or both weekend days. You will be responsible for managing incoming tickets and calls through our customer support portal Zendesk, and working with the wider team and tech support to resolve these. This role will also heavily involve handling 1 way video calls with customers to proctor/validate their samples in line with Government regulations to ensure that COVID-19 travel tests are completed at the right time.
Key Skills & Attributes
* You believe in our cause and want to help in the fight against COVID-19
* You will be a self-starter and able to absorb new information quickly
* You will have great communication skills and be able to interact with members of the public
* You will be patient and resilient – sometimes the job can be tough so celebrate the wins and don’t let difficult cases get you down
* You will have a sympathetic manner and show empathy towards customers’ situations
* You will be highly organised and able to keep track of a number of different priorities at once
* You will be tech literate (and as a bonus have experience in Google for Business and Zendesk)
* You will have access to your own laptop
* The ability to work weekends
* A current DBS would be an advantage but not essential, as this can be applied for

Company Description

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