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IT Service Delivery Manager


We are currently seeking a Service Delivery Manager to join our client, a large Pensions Administration organisation. This is a 6 months FTC and we are seeking individuals that have experience as a Service Delivery Manager, the successful Service Delivery Manager will be responsible for running a team of 5 Analysts. This position is remote based.

The Company

Our Client are a leading provider of Pension Administration services in the UK with around 650 employees across 5 locations; London, Salisbury, Bristol, Milton Keynes and Essex. As one of the first SIPP providers in the UK, they pride themselves on their wealth of experience and secure approach to retirement wealth planning.

The role will involve

* Continuous Service Improvement

* Implementing and developing ISO20000

* Overall Line Management of the support teams and service desk

* Single Point of Contact, Incident Mgt, Request fulfilment, Problem Mgt and monitoring SLAs and KPIs

* Follow and continuous implementation of ISO27002

* Issue resolution, root cause analysis and Fix-On-Fail services

* Develop, communicate & maintain close coordination, communication with offsite IT Teams

* Support of Mobile computing & access

* Responsible for completing all mandatory training and to do so within required timescales

* Responsible for ensuring that all team members complete their mandatory training and that it is completed within the allotted time

The ideal candidate will

* Experience of working to and implementing ITIL / ISO 20000

* Experience of working to and implementing ISO 27002

* Experience of service issues related to operating a large financial, 24*7*365 IT Service

* Flexible and able to travel to satellite sites

* Experience of working to a formal SDLC, using structured testing and release methods

Why apply?

* 25 days’ paid annual leave with holiday trading options

* Good pension with matched contribution of up to 6%

* Income protection and death in service benefit of four times your salary

* Long service awards, including extra holiday days and cash bonuses

* A workplace that values diversity and your individual talents.

* Optional excess-free private medical insurance for you and your family

Company Description

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