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IT Support Apprentice


Vacancy Overview:

Do you have a passion for problem solving? Want to become the next big IT expert?

This is a great opportunity to get started on your career working as an apprentice and training to be a qualified IT technician working with our client based in Cheltenham.

Working Week:

Monday – Friday 9am-5pm

Weekly Wage:


Detailed Job Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our client is an award-winning technology provider that works in partnership with their customers to provide IT solutions through the efficient use of technology.

They offer a range of IT support and cyber security managed services to keep systems performing effectively and to dramatically reduce online risks. In addition, their expert consultancy can help to develop and execute customers business strategies, whether it is an overhaul of IT in business premises or help for remote workers.

Job Role

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

Answering the phone and providing excellent customer service and care in a professional and effective manner

Providing remote support, advice and guidance to the customer

Fault diagnosis and diagnosis of security issues

Working with hardware

Software installation

PC builds, reconfiguration and re-builds including: account set-up, identifying and fixing issues

Application support for bespoke software

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Skills Required:

You must be a strong communicator, both internally and externally

Able to develop own effectiveness and professionalism

You must be computer literate to a good standard

You must have a genuine passion for IT and software AND have great customer


You must be organised and responsive, using initiative and motivation to deal with


You must be reliable and enthusiastic and have good timekeeping

Able to demonstrate basic HTML and CSS

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid to ask questions.

Company Description

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