Several people took to social media to express their anger after rail engineering work in Bristol caused major disruptions, with one claiming they were left “abandoned” because of a lack of bus replacement services.
Engineering works which were due to be finished overnight between Friday, August 13 and Saturday 14, took longer than expected to be completed, meaning that no trains ran to or from Bristol Temple Meads over the weekend.
Some people on Twitter claimed that they were left waiting hours for a replacement bus, and Network Rail said that they were not able to source as many buses as they would have liked at such short notice.
The company apologised for the inconvenience caused.
One person wrote on Twitter: “Any reason why trains were cancelled from Cardiff to Bristol? Families and friends stuck at Newport train station with police helping to get people home! No info for over an hour! Disgrace”.
Another claimed that they were “abandoned” when they were left waiting for nearly two hours for a replacement bus at Filton Abbey Wood station on their journey to Temple Meads.
They wrote: “Well, the rail disruption around Bristol continues. And the bus replacement services are as chaotic as I expected them to be – last time was bad enough. Signage at Filton Abbey Wood needs work”.
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And another said there was an “absolutely disgraceful lack of concern or sympathy for full fare paying passengers on a shocking service from and to the SW and Bristol today (August 15)”.
A spokesperson for Network Rail said: “Signalling work for our major track upgrade in Bristol took longer than expected and unfortunately impacted planned train services over the weekend.
“We are very sorry to those passengers whose journeys were impacted and the inconvenience this caused.
“We worked closely with the train operators to help passengers travel over the weekend by using rail replacement buses. We know that this was difficult for passengers particularly as we were not able to, at short notice, source as many buses as we would have liked.
“The signalling has now been completed and train services have resumed today (Monday 16 August). Our £132m project to upgrade the track in Bristol remains on course and is expected to be completed on Friday 3 September as planned.
“During this time passengers are encouraged to continue to check before travelling and reminded that buses will continue to operate between Bath and Bristol until 31 August.”