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Renewals Advisor


About us

We have an exciting opportunity to join our brilliant team in our Gloucester Ford Renewals Hub as a Ford Renewals Advisor! This is one of the most critical roles in the Division and we are looking for dedicated individuals looking for a new challenge to join this brand-new team following expansion due to continued success!

About the Role

For this role, you will be responsible for pro-actively contacting our existing Ford customers by phone, video call, email, SMS or letter, to encourage them to visit our dealerships to renew their vehicle and booking appointments for them at the relevant Ford dealer. The Renewals Advisor role is key to the company’s finance renewal process and ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations with respect to replacing their car, and following up the outcome of the renewals activity. This is a full-time role where you will be working Monday to Friday; no weekend working involved!

About You

The successful candidate will have a proven track record in Retail Car Sales or Telesales. Motor Trade experience would be beneficial but this is not essential to be considered. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

What you can expect

We are proud to be the motor retailer who invests more in our colleagues’ personal development than any other, so if you are successful, you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice. These include; Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now!

Company Description

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