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Second Line Support Analyst

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2nd Line Support Analyst Office 365 Google Cloud MAC Windows £28,000 – £30,000 Bristol

Our client are a growing force within the MSP market in Bristol and have long-term, established relationships with some of Bristol’s most reputable, high-profile organisations. Due to growth they need to secure the services of an experienced 2nd Line Support Analyst to support them on their demanding client projects and collaborate with the 1st Line team to resolve complex technical faults.

You’ll be joining a tight-knit, technically hands-on team of 8 in a position that will allow you to evolve and grow. They’re looking for someone who takes pride in the quality service they provide to clients and colleagues alike.

Required skills and competencies:

*2nd nature resolving windows issues and managing estates.
*365 experience, advanced admin, Intune, MFA rollouts, ATP, Policies, Migrations
*A Closer/Fixer/Finisher. – Tickets closed, Projects finished, all time recorded accurately, good communicator, clients happy.
*Basic networking, VLAN, VPN, manged switches, and routers, fibre connections.
*Site Visits if/when required

Nice to have

*PowerShell / Scripting
*MDM
*OSX
*Datto RMM
*Ubiquiti

You’ll be a problem solver with strong communication skills who is comfortable conversing with end-users, and consulting with clients on their project needs.

The organisation are an industry accredited IT service provider who pride themselves on the progression and training opportunities for new and existing staff members. You’ll be given the chance to advance your career hugely with in house training and accreditation’s a regular, structured occurrence.

If you are interested in this role or looking for something similar please contact our Managing Consultant for this vacancy, Jamie Smith.

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at (url removed)

Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our website

Keywords 2nd line, second line, MSP, managed service provider, windows, active directory, exchange, azure, Office 365, O365, apple, mac, imac, break fix, deployments, cyber security, compliance, project management, networks, Bristol

Company Description

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