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Senior Digital Transformation Manager

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Zachary Daniels are proud to be partnered with a well-respected brand who are well known for service, standards and a great customer experience. An immediate opportunity has arisen for a Senior Digital Transformation Manager to join this values led team.

With flexible working, you will need to be able to visit the Head Office based in the South West a couple of times a month.

The position of Senior Digital Transformation Manager is simply designed to lead the business through a rapid modernisation, working cross-functionally with key stakeholders to identify and implement both the quick wins, and longer term strategy.

The position of Senior Digital Marketing Transformation Manager provides you with an opportunity to work from a blank piece of paper as you build the foundations. This is a hands on role that will require you to work at pace.

Key responsibilities will include:

Identify and implement business priorities to drive digital transformation inline with the agreed target customer experience
Be seen as the subject matter expert in digital, providing thought leadership on new technologies and digitalisation capabilities, owning the customer journey and business road map
Create best practise to enable a digital first approach
Create and own a CX and customer journey led approach that’s starts with a digital first agenda
Work with the wider group to own effective digital product management, digital delivery, and IT solutions
Maintain regular benchmarking of capabilities against the market to ensure that the business remains market leaders.
Develop and own a suite of reporting with clear metrics and KPIs that support digital transformation.About you:

Ability to do the day to day hands on piece whilst working towards a longer term strategy
Extensive experience in driving a digital transformation agenda, preferably within retail, hospitality, pharma or healthcare
Degree educated with a minimum of 5 years experience working in a similar role
Impressive track record of driving change in digital
Ability to work well on their own, whilst building exemplary relationships cross functionally
Approachable character, down to earth with a great ambition
Excellent communication skills, operates with conviction and gravitas whilst being seen to listen and ask for feedbackTo find out more, please apply today!

BBBH21157

Company Description

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