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Technical Co-Ordinator

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We are excited to be working exclusively on this role for a company based on the outskirts of Cheltenham and Tewkesbury, it is an incredibly exciting time for this business as they are experiencing huge growth plans thus an additional member of staff is needed due to the company being so busy…..
Candidates will need to come from a customer help desk background, however, please note that this is not a call centre environment – you will be working within a team of 3 and will be getting involved in a variety of tasks from taking incoming calls from existing customers regarding the company’s technical products to scheduling work and engineers to administration duties of creating purchase orders and verifying invoices to be paid. A really varied role thus you must love working in a fast paced environment and being where no day is ever the same. Due to the fast pace of the industry it is essential that you have previous experience in a similar line of work as you do need to hit the ground running ( on the job training will be given re. the company and the products, but the type of enquiry and issues that you will be dealing with will need someone who has exposure to this type of work (or similar) previously)
If you love to be busy have a varied day where no day is ever the same as no problem is ever the same, enjoy learning a new industry and learning about the technical answers to products, like customer contact, like to be at the centre of the hustle and bustle of organising and scheduling coupled with administration tasks then this could be just the role for you! An immediate start is available for the right candidate thus do not delay in sending us your CV containing all the relevant information showing your past experience and why you believe you are right for this role – as we are starting interviewing and shortlisting today….
Key demonstrable skills we will be looking for are as follows:
* Previous commercial office experience
* Strong customer service and administration skills
* Demonstrable problem solving ability
* Excellent communication skills – both verbal and written
* Strong IT skills – with the ability to use a number of different systems
* Logical and methodical thinker
* Process driven with the ability to “think outside the box” when required
* Ability to work in a fast paced environment
There are SLA’s in place with regards to Clients and the service offering my Client offers, so it is imperative that you enjoy working to deadlines for this role and understand the repercussions around any delays etc. Candidates must not be phased by IT as this role will work on a number of different systems thus you will need to NOT be scared of learning the basics of various systems. You will be working with a great Team Leader, who excels in their role and is looking forward to showing a new person the ropes! A lovely friendly team who adopt a work hard attitude to the tasks at hand, however, still like a friendly bit of banter too! You also need to love working with customers who are frustrated and thus see your role as to help and advise quickly and appropriately with a solution to their technical issue.
Hours of work are Monday – Friday 08.30 – 17.30 . Please note that there is no flexibility to work from home within this role as you will be working in a small team whereby you need to be at the hub in the office based closely to the engineers and warehouse teams.
Please note that the successful candidate MUST have previous commercial office experience
To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, please ensure that your CV contains all relevant information about yourself in relation to the specific role advertised. This is important as in the present economic climate, we are receiving huge amounts of applications and thus it will help your application if your CV and covering letter state all relevant information clearly. Due to this unprecedented increase in applications, we are unfortunately unable to respond to each application personally (which would normally be our preferred method of communication). Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application for this role has been unsuccessful, we will, however, keep your details for any future opportunities that we may deem you suitable for.
As a Recruitment Consultancy you will be required to attend a “virtual meeting” with ourselves or attend a face to face meeting at our offices in Barnwood (social distancing measures adhered to) prior to your details being submitted to our Clients. Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society

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